Return and Exchange Policy
Return Exchange Policy for Unitri: Elevating Your Satisfaction
1) Refund Eligibility
- Refunds are not provided for changes of mind. However, if you encounter any quality issues with your order, we are more than happy to facilitate an exchange for you.
2) Return Shipping
- Important:When initiating an email for an exchange, kindly include your Order ID for prompt assistance.
- Our exchange policy spans 7 days from the date of receiving your order:
- Opt for a size exchange if the requested size is currently in stock.
or
- Choose to exchange it with another product of equal or higher value. In the case of a higher-priced item, you’ll be required to cover the additional amount.
3) Exchange Policy
- Step 1: Initiate the exchange process by sending an email to info@unitri.in within 7 business days of receiving the package. Please note that exceeding this timeframe will render the item ineligible for return/exchange.
- Step 2: Our team will promptly respond with an email confirming the details of your return/exchange.
- Step 3: Prepare for shipping by securely packing the garment in its original packaging with all the original tags. Send the package to the address provided by our team.
4) Shipping
- Please allow a minimum of 2 working days for your order to be dispatched.
- Thank you for your cooperation.
5) Direct Exchange
- Unitri currently does not offer direct exchanges. Customers are encouraged to return the unwanted item for a refund and place a new order.
6) Contact Us
- 6.1) For any questions, concerns, or assistance related to returns, replacements, or refunds, please contact our customer service team at info@unitri.
- Unitri is committed to ensuring your satisfaction with our products. We appreciate your understanding and cooperation with our Return and Exchange Policy.
- Call: +91 62801 21920
- E-mail: info@unitri.in
